Delete your Hausen account

Last updated: 20 October 2026

This page is for the Hausen mobile app (Android and iOS) and thehausen.com. Use it to request that your Hausen account and associated personal data are deleted.

How to request deletion

1. Email support@thehausen.com from the email address on your Hausen account.
2. Use the subject line Delete my Hausen account.
3. Include your full name, the email on the account, and a clear statement that you want the account and associated personal data deleted.
4. If you list properties on Hausen, unpublish them in the app first, or tell us in the email so we can unpublish them before deletion.
5. We will verify that the request comes from the account holder, then delete the account. You will receive a confirmation email when it is done.

Email Hausen Support

We aim to complete deletion within 14 days, and no later than 30 days after we confirm the request.

Data that is deleted

When your Hausen account is deleted, we remove or de-identify:

• Sign-in credentials (email/password, Google, or Apple sign-in)
• Profile details: name, photo, bio, languages, locale, currency, region, and notification preferences
• Email address and push-notification tokens
• Your public profile
• Identity-verification status and related session identifiers stored by Hausen
• In-app notifications sent to you

Identity-document images and biometric checks are processed by Didit on our behalf and are not kept by Hausen as a photo library. We instruct Didit to delete that verification data as part of the account-deletion request.

Data that is kept, and for how long

Some records are retained because other users, payments, or the law still require them. These are not used to operate an active Hausen account:

• Payment, payout, refund, and fee records (amounts, status, references — not full card numbers): kept for up to 5 years to meet South African tax and financial record-keeping duties.
• Lease, booking, and occupancy records that other parties still need (for example a current or past stay or tenancy): kept for the life of that relationship and up to 5 years afterwards for disputes and legal claims.
• Support tickets and security / audit logs needed to show that deletion was requested and completed: kept for up to 2 years.
• Messages or documents that also belong to another user (for example a lease the other party still holds) may remain in that user’s records, with your profile shown as a deleted user.
• Terms agreement records (document versions and agreement time) may be retained with the related lease, booking, or legal records for the retention periods above, where needed to establish contractual rights or resolve disputes. They do not keep your account active.

Card and bank details are handled by Paystack, not stored in full on Hausen servers. After account deletion we stop using any saved payment-method tokens tied to your account.

Questions

Email support@thehausen.com. See also our Privacy Policy and Terms of Service.